How to Process Medical Disputes & Complaints
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How to Process Medical Disputes & Complaints
If you have any complaints or medical disputes with the hospital please follow the steps below. How to file and process a complaint.
How to submit a complaint
How to file
Please check the contents below by moving the table left or right.
| Visit | Telephone | Customer Voice Box | |
|---|---|---|---|
| Customer Service |
|
Outpatient and Inpatient facilities |
|
| INT'L Healthcare Ctr. | +82-53-258-4004 | 1F International Healthcare Center | |
| Medical Tourism | +82-53-258-4006 |
Customer Service Operating Hours
- Weekdays : 9 am ~ 5 pm(Closed on Sat, Sun and Public Holidays.)
Procedure
-
- step 01
File Complaint
-
- step 02
Review and Check
-
- step 03
Return Feedback
-
- step 04
Corrective Action
How to process medical disputes
How to file
Please check the contents below by moving the table left or right.
| Visit | Telephone | |
|---|---|---|
| Customer Service | +82-53-258-6908 |
|
| INT'L Healthcare Ctr. | +82-53-258-4004 | |
| Medical Tourism | +82-53-258-4006 | |
| Korea Medical Dispute Meditation and Arbitration Agency | +82-1670-2545 | |
| Medical Korea information Ctr. | +82-1577-7129 |
Customer Service Office Hours
- Weekdays : 9 am ~ 5 pm(Closed on weekends and Public Holidays.)
Procedure
-
- step 01
Medical disputes received
-
- step 02
Review and Check
-
- step 03
File to Medical Insurance Company or Korea Medical Dispute Meditation and Arbitration Agency
-
- step 04
Convene commission of medical dispute arbitration
-
- step 05
Notify result of medical disputes arbitration (Property Insurance company included)
-
- step 06
Analysis and Report
-
- step 07
Corrective Action
Keimyung University Dongsan Hospital 1035, Dalgubeol-daero, Dalseo-gu, Daegu, Korea
Tel: 82-53-258-4001 Fax: 82-53-258-4009
COPYRIGHT (C) KEIMYUNG UNIVERSITY DONGSAN HOSPITAL. ALL RIGHTS RESERVED.
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