During your stay

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• Inpatient Care
• During your stay

What to bring

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  Patient's personal sanitary items (toothbrush, toothpaste, soap)

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  Slippers

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  Cups

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  Tissues

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  Etc

Meals

• Please use covered containers when using the refrigerator and make sure to empty it before discharge.
• Drinking water and microwave are available for your use in the shared kitchen area.
• You may choose between Korean or Western style meals along with 1 dessert of your choice. (Milk, Soy milk, Juice or yoghurt)

Doctor Rounding Time

Telephone and Internet Use

• Regular rooms can only answer incoming calls and make calls within the hospital.
• Private rooms can make outgoing calls by dialing 9 + area code + telephone number (not applicable to cell phones)
• You will be responsible for your telephone bill for all outgoing calls made from your room.
• Wireless Internet is available throughout the hospital without charge.

Calling Your Nurse

• Please press the nurse call button when you need their assistance.
• Nurse call buttons are located at your bedside, in the bathroom and the shower.

Fall Prevention

• Bedside rails are for your protection. Please keep the bedside rails raised at all time.
• Please keep the guardian’s bed folded into a chair during the daytime.
• Remember to visit the bathroom before sleep.

Temporary Leave

• Leaving the hospital during your inpatient care is not recommended. However, in absolutely necessary cases please consult with your doctor for permission to a temporary leave. You will be expected to make your payment for the medical bill incurred.
• Please notify the nurse in charge when you leave the hospital.
• Please respect the date and time of return.

Using the Shower

• Please use the showers before 22:00

No Smoking Policy

• The entire hospital facility is designated as a smoke free building by law.

Infection Prevention Guidelines

• Always wash your hands or use hand sanitizers before and after entering patient rooms.
• Cover your mouth with your shirt, tissue or handkerchief when coughing or sneezing.
• Make sure to dispose alcohol swab, cotton, gauze and other medical trash in the designated trash can.
• If you find a needle trash, don’t touch it and inform the nearest hospital staff.
• lease refrain from bringing flowers, plants, animals or food/drinks which may cause spreading of infections.

Discharge

• Date of discharge will be determined 1 day prior to the actual date of discharge. Your nurse-in-charge will inform your discharge schedule.
• Patient discharge will be processed by 11:00 and lunch is not be provided.
• Discharge with incomplete billing
  • If you are discharged during non-office hours or weekends the review of your final medical bill may be delayed. You will be charged an estimated medical bill. You will be contacted with the final medical bill once the invoice is finalized. Depending on the amount of the final bill, you may receive a reimbursement or be required to make additional payment.

Patient Rights & Responsibility

• You have the right to receive explanations about your disease.
• You have the right to obtain information about your treatment, examinations, operations, hospitalization and make decisions about your care.
• You have the right to privacy and confidentiality.
• You have the right to request counseling or mediation.
• You have the responsibility to trust and respect the medical personnel.
• You have the responsibility to be truthful and not receive medical care by illegal measures.

Parking Information

• Parking fee : ￦800(initial 30 min.), ￦300(every additional 10 min.) / Daily max : ￦20,000
• Hospitalization & Discharge : 6hrs(Free)
• Surgery : 12hrs(Free)
• Emergency room : 24hrs(Free)
• Guardian : ￦1,000(18:00~08:00(+1))
• Regular Parking Pass : ￦10,000(1day) / ￦50,000(7days)
  * Registration: Availablefor purchase at the parking management office 1 vehicle per patient(Patient NO.)
• Other inforamtion
  • Parking discounts can be applied only once for every vehicle
  • Please remove your vehicle after processing your hospitalization to prevent shortage of parking space.
  • The hospital will not be responsible for any lost items. Please do not leave any valuable items in your vehicle.
  • Inquiries: 053-258-5801

Medical disputes and complaints

• Customer Service Office Hours : 09:00 ~ 17:00 (weekdays)
  * Office is closed on weekends and public holidays
• How to submit a claim
  Please check the contents below by moving the table left or right.

  Medical disputes and complaints

  Visit	Telephone	Customer Voice Box	E-mail
  Customer Service	Outpatient 053-258-6908	Outpatient and Inpatient facilities	English : ihc@dsmc.or.kr Russian : mdongsan@mail.ru
  	Inpatient 053-258-6864
  	Night time 053-258-6871
  INT'L Healthcare Ctr.	053-258-4004	1F International Healthcare Center
  Medical Tourism	053-258-4006

Worship Information

Medical disputes and complaints

Sunday worship	11:00	Chapel(5F)
Daily morning worship (except Wednesdays)	08:00
Wednesday worship	10:00
Intercessions prayer for patients (Mon ~ Fri)	15:00

Precautionary Notice

• Valuable items: Please be cautious with your valuable items.
• No food or alcoholic beverages are allowed in the rooms.
• Take caution from scam calls.

Counseling

• Health insurance, medical benefit : 053-258-6864, 6866
• Industrial accidents : 053-258-6863
• Car insurance : 053-258-6862
• Social welfare : 053-258-6721 ~ 3 (1F Social Welfare Team)

Caregiver Service

Due to the Korean hospital system, nurses are not able to provide some of the basic care offered in the U.S. hospitals. We recommend family members or friends to provide general assistance during the patients’ hospital stay. You may also choose to hire a professional caregiver during your stay for additional cost. Please consult with our staffs at IHC for more details.

Lodging for family members or caregivers

An extra pull-out bed is available for your use next to the patient bed. You may pull the chair into a bed during the night for sleeping. Please remember to fold the bed back into a chair during the day. For information about nearby hotels, please refer to Medical Tourism section of the webpage.